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Terms of Service
1 General Terms between the parties
1.1 These are the Terms and Conditions of Service (TCS) that you come to agree with in order to use Age of Citizens (AoC) webpage or any webpage containing this domain or sub-domain name and all the services provided on them, so please read them carefully. If you do not agree to be bound by all of these TCS, do not access or use AoC. From the time on you acknowledge our TCS and access or use our website and services you are obligated to follow any policies made available to you within them. TCS applies to each visitor of AoC webpages including both registered (User ) and unregistered users. We would like to explain that TCS refer only to AoC, the services of third parties are not subject to these TCS.
1.2 AoC is an online strategy game. When you sign in as User to AoC you gain access to the services provided on our webpages which among other things include activities such as creating a profile page, participating in forums, the display of content, photographs, graphics or moving pictures generated by the User, search our database for individual Users, invite people you know to become Users, create alliances, participate on virtual battles between countries, owe virtual facilities, produce virtual materials on your companies, become a Politian, found a virtual political Party or partake in one in order to help your country. All the above services along with many more are provided to the User without any charge, however they may be supplemented by features and services (AoC Elite) that are subject to charges.
1.3 AoC has the right to change the TCS and other conditions effective at any time. The User agrees to be informed about changes to the TCS during log in process or by email sent to the User's last notified email address. The modified TCS are considered accepted if the user does not object to them in writing or in text form within thirty (30) days since the notification of these modifications. The new TCS will take effect after the User has agreed to the modifications. When notifying of any changes, AoC will draw specific attention to this option. If the User does not object to the changed TCS towards AoC or continues to use the game despite access to the notification concerning changes, the changed or supplementary TCS shall be binding. If the User objects in time, both parties are entitled to terminate the contract (License Agreement) within fourteen (14) days. Upon termination, all licenses and other rights granted to you in these TCS will immediately cease.
1.4 As it mentioned in 1.2 the services AoC provide to the User are free of charge in a manner that enables the game to be played. AoC enables the User to gain access to premium services (AoC Elite) which are subject to charges. Aoc Elite services activate premium features that provide additional functions and game options and may create advantages in the game. It is the User's choice to make use of these services. Prior to such utilization, the User is advised of his/her obligation to pay for these services by a clear marking and the User must specifically confirm the utilization. The game and the value of premium features are continuously updated, amended, extended and modified to ensure the game retains the interest of as many users as possible in the long term. Therefore, the user only obtains a right to use the game, credits and premium features in their current version at a given time. The user has no right to request retention of the game, credits and premium features in the version current at the time of accepting the contract.
2 Account
2.1 It is required to register and create an account in order to use our online game or visit our webpages. Registration and user accounts are free of charge. A free contract between AoC and the User for using respectively our online game is concluded upon activation of the User Account. Registration shall be performed personally. Registration by third parties, in particular third parties who register individual persons with various teleservice providers for profit-making purposes (registration services or entry services), is not permitted. You may only create one User account on AoC. When you register for an account on our website you are responsible for disclosing any false or incomplete information.
2.2 At the time you register for an account on AoC you must provide us with an email address which will be used further on each time you log in the game. The email address must be owned and controlled by you and under no circumstances should you use another person’s email address in order to impersonate that person. During your registration you must also provide us with a character name which is going to be used in the game. Your character name can be any name of your choice as long as it doesn’t violate good morals or the rights of third parties. No email or Internet address may be chosen as a character name.
2.3 When registration process is finished your user account will be activated. You will have to enter your username and password each time you log in AoC. You must treat your password as confidential, change it frequently for security reasons and you must not disclose it to any other person or user of our online game. If you forget or lose your password, you should request a new password by using the corresponding option in the log in area. You are obliged to keep strictly confidential the access data (logins, passwords, etc.) assigned by AoC for accessing game and online services. As it is noticed in clause 2.1 each individual user can create only one user account, additional the user pledges not to use under any circumstances the account, registration name or password of another user. The User shall notify AoC immediately if he becomes aware that unauthorized third parties have obtained his access data. In such case of reasonable suspicion that these data have been accessed by unauthorized user(s), AoC reserves the right, but is not obligated, for security reasons and at its own discretion to change the access data or suspend use of the account without prior notification. The user will be notified and provided with new access data within a reasonable period. In this instance the User is not entitled to have the original access data reinstated.
2.4 The User Account is not transferable either for a fee or free of charge. A user has no right to sell, trade, or otherwise transfer AoC account to another party. Such behavior compels us to terminate your contract and take all legal measures against you.
3 Scope, content and amendment of contract
3.1 All the online services provided in AoC can be accessed in areas of the website including but not limited to AoC homepage, user profile webpage, account webpage, forum or any other areas of AoC not listed here and areas that will or may be created in the future. Access to the online game and services of AoC is primarily via personal computer connected to the Internet. Using other internet-enabled devices may only provide limited access to the features and display of games and services.
3.2 The services of the game are open to users with a licensing agreement and registering an account. Only individual users are admitted.
3.3 Persons under thirteen (13) years old are not entitled to register as user on AoC. If you are between thirteen (13) and eighteen (18) years old you agree that you have made sure that you have brought this Terms of Service to the attention of a parent or a legal guardian or a grandparent, brother or sister of the person and that they have consented to you agreeing to this Terms of Service and using the webpage to purchase any items while using AoC (provided that the giving of such consent is not prohibited by law). Parents are invited to review their children's information by contacting us at contact@ageofcitizens.com. AoC reserves the right at any time to require written age verification or authorization of a legal guardian.
3.4 Users of the AoC website cannot take advantage of our services for their own personal and commercial use.
3.5 As a condition of your access and use of our online game and services, you warrant to us that you have the right, authority and capacity to enter into and be bound by this agreement.
3.6 You agree that you must evaluate all risks associated with, the use of Content, including any dependency on the accuracy, repleteness, or utility of such content.
3.7 The user in order to use the online game and services of AoC, accepts to be bound by the contract (License Agreement). This obligation begins at the time the user decides to create an account on AoC and clicks and confirms the option "I have read and accept the TCS" on the account creation field of our webpage. The contract (License Agreement) can be terminated both by AoC or by the user, under the conditions, limitations or procedures foreseen in clause 8 (Termination of the contract). In such case regardless the reason of the contract termination, the access to our online game and services, will be ceased at once without any further notice (activation of clause 8 of these TCS).
3.8 AoC reserves the right to make changes to this TCS at any time, in particular if it is considered necessary to adapt them to abide with changes in the law or to new technological developments to expand the scope of services of AoC. Such amendment may also occur in order to secure that the rights of third parties will not be violated or to protect the rights, the property and the safety of AoC. As it is referred in clause 1.3 any time a change occurs to the TCS, AoC will inform the users in proper manner (by announcement on the game page or by email). The user can object to these changes in writing to AoC at contact@ageofcitizens.com within thirty (30) days since the announcement of the changes took place. If this doesn’t happen the user is considered to have agreed to the modifications. Provided the user objects within the period of notice, both parties shall have the right to terminate the contract within a period of fourteen (14) days. The original charges shall apply until the termination of the contract. Any payments made by the user after termination of the contract shall be partially indemnified. Any user credit will be recouped.
4 Gold, game money, virtual goods
4.1 Gold and in game money are two features used in the online game of AoC. Both gold and in game money are virtual currency used to purchase virtual goods or amplify game play. At this point the user must acknowledge that game money and gold are only a game function, they are not real money. Exchange or trade of game money for real money between users is strictly forbidden. Under no circumstances the exchange of gold or game money for real money is not permitted. Such behavior or attempt violates both the law and this contract (License Agreement).
4.2 Gold is virtual in game. Users can gain gold when they accomplish missions or complete certain tasks in game. It is allowed to trade gold for virtual goods. A user can also convert gold into game money and vice versa.
4.3 Game money is a virtual token that you use to access virtual goods. As it happens with gold, game money is provided to you through a variety of activities and tasks.
4.4 Virtual goods are all these virtual products and objects that a user may have in possession. They can only be used within the online game of AoC.
4.5 We would like to clarify that the user is authorized to use gold, game money and virtual goods only in the web pages of AoC and not in any other online game. The authorization for use of all these virtual currencies is foreseen in this contract (License Agreement) and TCS and expires when the contract (License Agreement) between AoC and the user is terminated.
5 Premium services
5.1 In order to use the Premium services you must enter the Support section on our website. There you will come across some options and you can choose the one that suits you best. You choose the Gold pack you wish to purchase and a payment method from those available and in this point you will have to acknowledge and agree to this contract by clicking on “I have read and agree with Terms of Service”. Then depending on the method of payment you chose, you will be transferred to the webpage of this certain payment provider and from this point on you will have to follow the instructions given by that payment provider. You acknowledge and accept that the terms and conditions inflicted by each payment provider in regard of your transaction form a separate contract to this License Agreement. We are not responsible and flatly shut out our liability for any loss, inconvenience or damage suffered by you resulting from the use of payment providers websites in connection with AoC. So we highly recommend you to read the terms and conditions of any third party website gingerly.
5.2 Another option you will come across in Support section is that you can choose to buy the Elite service package. This package unlocks certain features in game. None of these features gain you an advantage over other users. Once you get the Elite service package you luxuriate the privileges we offer you with no time limitation but after a year of use of this package you cannot claim any right for compensation in case you terminate your contract. In case you terminate your contract before the expiry one year you hold the rights described in clause 5.3, concerning to the payment method you chose to buy the Elite service package applies the content of clause 5.1 of this TCS. The features unlocked are described further on Elite webpage and the Manual of AoC.
5.3 AoC reserves the right at any time to offer new Premium services, to modify individual Premium features or to cease offering them and/or offer them for free.
5.4 In the event and regardless the reason, the contract between AoC and the user comes to an end, previously activated Premium services for which the period of use had begun at the time of termination will not be indemnified, even if their period of use had not yet expired. The user can only request to be compensated for the credits of previously activated Premium features for which the period of use had not yet started at the time of such termination.
6 User obligations
6.1 User obligations along with restrictions steam from our TCS, Privacy Policy and Game Manual, consolidate on the contract (License Agreement) between the user and AoC.
6.2 Therefore the user asserts that all the information provided to AoC in the fields of registration and while using our services online is true and complete. If there are changes of any kind to the data provided, it is mandatory that the user immediately informs AoC about these changes and confirms the right information supplied.
6.3 The user should under no circumstances interfere with the operation of the online game and the constructive gaming environment. The user should not translate, adapt, amend, alter, transform or remodel any part of AoC websites.
6.4 The user is not permitted to use the online services of AoC for illegal or commercial purposes.
6.5 Each user must abide with these TCS and keep truck to the game manual for any modifications that may take place in the future. If there are any concerns or questions about the game, the user can refer to AoC in writing, or ask and follow the instructions of the game moderators and administrators in the forum of the game.
6.6 A user may not have several accounts.
6.7 It is strictly forbidden to the user to take advantage of the webpages of AoC in order to:
6.7.1 use, post, place, email or publish content which is political, immoral, pornographic, morally reprehensible, offensive, violent, glorifies violence or violates laws, in particular child protection laws and the Interstate Treaty on the Protection of Minors.
6.7.2 use, post, place, email or publish any content that poses or creates a privacy or security risk to any person (whether this content refers to other users, personel of AoC or other persons or companies).
6.7.3 spread content that is not created by the user or to which the user does not the legal right to post.
6.7.4 edit, issue, promulgate content that is threatening, abusive, bullying, harassing, defamatory, obscene (which includes all names within the game such as username, name of the avatar, alliance, political party).
6.7.5 disseminate rumors, untruthful statements or allegations that aim to harm AoC, it’s services, employees, users and any third party associates.
6.7.6 unreasonably harass other users, employees, or third party associates.
6.7.7 plead to be an employee of AoC, game moderator, administrator or third party associate.
6.7.8 act in manner that attempts to create problems to the game and the game play of other players.
6.7.9 take advantage of errors in the source code of the game (bugs) or avoid payments.
6.7.10 hack or crack AoC website or other user accounts, depute viruses, worms or other harming material on the website or to other users.
6.7.11 violate through our webpages on purpose or unintentionally any practicable law.
6.7.12 retrieve game passwords or personal data from other users and use it on his/her benefit.
6.8 When a user uploads, posts, emails, places, publishes or distributes content of any kind through the online game of AoC, the forum or any other services hosted by ageofcitizens.com webpages, is fully responsible for this content. AoC personnel can only check that material only after it is uploaded, so you should understand we cannot guarantee authenticity of any data which user upload through our webpages. AoC is not responsible for this. In such occasions we will delete illegal content straight away.
6.9 Any infringement intentionally or unintentionally, to the Privacy Policy or any of the obligations set out in paragraphs 6.1 through 6.8 of these TCS, will be punished with the revocation of the contract, permanent or temporary block on the user account or exclusion from the forum, depending on the nature of violation. When a violation occurs, it is carefully examined, separately in each case, with a forgiving spirit, by AoC personnel and the appropriate penalty is imposed. The user accepts that the penalty imposed is final.
6.10 In very mild cases where the violation was a mistake, the user will be given a warning. After giving a warning if the user repeats the offending behavior and the non-compliance will apply the provisions of paragraph 6.9 of these TCS. In case of serious violation, a warning is not necessary.
7 Revocation of the contract
7.1 The user has the right to withdraw from the contract with the company without giving any reasons that led to this decision within two (2) weeks in written form by email. This period shall begin immediately upon receipt of these instructions. The dispatch of the withdrawal within the revocation period satisfies the observance of the cancellation deadline. If the contractual agreement refers to Services offered by AoC, the right of withdrawal shall expire if and when AoC has started to provide these services to the user with the explicit consent before the end of the revocation period. If the User has already begun using any of the AoC services, the user is deemed to have waived his right of withdrawal. The name of the User must be provided in the subject line of the email.
7.2 In case of a valid withdrawal, services or payments made by both parties must be returned and, if applicable, any associated utilization must be released. This means that payment (s) already made may not be completely reimbursed if the user used AoC services before exercising the right of withdrawal. This obligates the user, under contract, for the period until the revocation to settle the payment for goods and services that have been received. This must take place for the user within thirty (30) days since the dispatch of the user’s revocation declaration. For AoC, at the time of receipt of the respective declaration.
8 Termination of the contract
8.1 If it is not designated at the inception of the contract time limit for finishing the contract, the user and the company have every right to terminate the contract at any time, giving or not any particular reason, with immediate effects.
8.2 In case the user has used AoC Elite services, then time constraint governed in clause 5 on these TCS, shall apply to the termination of the contract.
8.3 The user must understand that in any case of breach of this License Agreement, applicable law or other improper use AoC hold the right to terminate the user’s contract on justifiable grounds.
8.4 Other than the previously mentioned AoC has the right to terminate contract when the user has not entered the account for a period of time that is specified by the manual of the game despite having received a reminder.
8.5 Upon termination you agree that AoC has every right to proceed in immediate deactivation or deletion of your account and to delete all information and data related to your account.
8.6 In addition to termination of a user’s account, any suspected deceitful, insulting or illegal activity which may constitute reason for termination may also give rise to criminal and civil liability.
8.7 The termination must be submitted in written form by email. In case of declaration of termination for important reasons, the user must include the reason(s) for the termination.
9 Data protection
9.1 AoC will handle all personal data that the user states in the online game strictly confidentially and in compliance with all relevant data protection regulations. We do not disclose to any third party personal information that you provide to us unless we have your permission or we believe the law permits or requires it. AoC may only disclose information (which you provide to us and you understand and agree that we may disclose your personal information) to third parties in special cases, such as (1) when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with AoC's property, visitors, or anyone else who could be harmed by such activities or to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas; (2) our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); (3)when the information is provided to help complete a transaction for you; (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); or (5) as otherwise described in these TCS.
9.2 The transfer of personal user data to third parties is only conducted with the express consent of those concerned. Exempted from this are the service partners of AoC, as much as doing so is necessary to fulfill contractual agreements with the user. A transfer of your data may also in some cases become necessary to fulfill the legal obligations of AoC. In particular, AoC will not transfer your data to third parties for the purpose of advertising offers from others. We may share non-personal information that we collect from you with our business partners or clients so that they may improve their services. Third party companies may ask for information from you which would be governed by the privacy policy of such companies, in which case they should provide adequate disclosure of their privacy policies to you. We advise you to take care when any company or third party game provider asks you to input personal data. From time to time AoC may contain links to and from the websites of our partner networks, advertisers and affiliates as well as third party websites to which we have no affiliation. If you follow a link to any of these websites, including any link to a third party website please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies or for the activities on those websites.
9.3 Moreover, in all cases, respected and applied the provisions of the Privacy Policy.
10 Policy for Defects
10.1 AoC guarantees that the online game and it’s services are and shall remain available and accessible to the user. The user though must understand that because of the dynamic online services AoC provides we cannot exclude the possibility of existing defects. Defective game can only be assumed if there is a serious and lasting disruption.
10.2 There may be time periods in which AoC is not going to be available due to technical or other problems which are outside the control of AoC, such as force majeure, third-party fault, etc.
10.3 There will still be periods that the server is in an offline mode due to regular and programmed maintenance of the game.
10.4 This contract (License Agreement) grants the user the ability to use the game and the websites of the game in the version existing at the respective point in time. However it does not give the user any right to demand or claim to continue, be added, removed, maintained or developed any specific form, characteristics, or mode of the game.
10.5 The user should report immediately any known glitches or problems in game. For the user's own protection, and in particular for reasons of securing evidence, the user is recommended to direct any notices of defects in writing to AoC.
11 Liability
11.1 AoC is not liable for damages unless they are caused intentionally or by gross negligence. The above-mentioned limitation of liability does not apply to the liability for personal injury to life, body, and health. It does not apply in the event that the damage is the result of a breach of a cardinal obligation, an essential obligation or a guarantee.
11.2 AoC distances itself explicitly from the contents of any websites to which there are direct or indirect links from AoC’s websites. AoC does not assume any responsibility for these contents and websites. The third party providers of the respective sites are responsible for their content.
11.3 In case of violation of a fundamental contractual obligation or the violation of a guarantee, the liability of AoC will be limited to compensation for the typically foreseeable damage. The foreseeable damage is restricted to 100.00 EUR per account. The aforementioned liability exclusions also apply with regard to the liability of employees, members of staff, co-workers, representatives and vicarious agents AoC.
11.4 In any case the user is obligated to proof the violation that took place in order to activate the provisions of clause 11.3.
11.5 Aoc is only liable for consultancy as far as the content of it's online game and services are concerned.
12 Conclusion of the contract
12.1 These are the Terms and Conditions of Service that along with Privacy Policy and Game Manual conclude the contract (License Agreement) between the parties.
12.2 It is in AoC’s discretion to modify, adapt or revise these provisions.
12.3 If any provisions of the contract are invalid or become invalid, the validity of the other provisions shall not be affected.
12.4 The setback of AoC to impose any concession or anticipation of this contract will not constitute a waiver of such concession or anticipation.
12.5 If you have any questions or concerns arising from this contract or material posted on our website please contact us at contact@ageofcitizens.com or use the Contact page of AoC website.